Last updated: 6 October 2026
These terms apply when you order from Arlo Burger Bar through arloburgerbar.com. By placing an order, you agree to them.
1. About us
Arlo Burger Bar is a restaurant in Lahore, Pakistan. Our DHA Phase 3 (Y Block) branch is operated by M/S Daichi, trading as Arlo Burger Bar. We have three branches:
- Lake City – C-3-2, Business Bay, Block M-1, Lake City, Lahore – +92 339 0126879
- DHA Phase 3 (Y Block) – 113, Y Block, DHA Phase 3, Lahore – +92 329 4609500
- Cantt – Shop 2B, Cantonment Plaza, Tufail Road, Cantt, Lahore – +92 324 8886777
2. Placing an order
- Each order is prepared by the branch you select on the website, for delivery or pickup.
- Your order is confirmed once the branch accepts it. You can follow its progress on the order confirmation page.
- We may decline or cancel an order, for example if an item is unavailable, the address is outside our delivery area, we cannot reach you on the phone number given, or the order appears to be fake. If this happens we will let you know, and refund any amount you have already paid.
- Orders are taken during each branch’s opening hours shown on the website.
3. Prices and payment
- All prices are in Pakistani Rupees (PKR). The delivery fee and any applicable tax are shown at checkout before you place your order.
- You can pay by cash on delivery or by card on delivery using our card machine (physical debit or credit cards only; also available at the counter for pickup). Where online card payment is offered, it is processed securely by our payment provider.
- Prices, menu items and offers may change at any time. The price that applies is the one shown when you place your order.
4. Delivery and pickup
- Please give a complete delivery address and a phone number we can reach you on. If we cannot reach you, we may not be able to complete the delivery.
- Delivery and preparation times are estimates and can be longer at busy times or because of traffic and weather.
- For pickup orders, please collect from the branch you selected and quote your order number.
5. Cancelling an order
You can cancel an order within 5 minutes of placing it by calling the branch you ordered from. After 5 minutes your food may already be in preparation, and the order cannot be cancelled.
6. Problems with your order
If something is wrong, missing or not up to standard, please call the branch as soon as possible, and keep the food and packaging so we can see the problem (a photo helps). We look into every case individually and decide a fair solution, which may be a replacement, a refund or another remedy. Full details, including refund times, are in our Delivery, Refund & Cancellation Policy.
7. Allergies and dietary needs
Our food is prepared in kitchens that handle common allergens such as gluten, dairy, eggs, nuts, sesame and soy. We cannot guarantee that any item is free from allergens. If you have an allergy, please call the branch before you order.
8. Menu and photos
Photos are for illustration. The food you receive may look slightly different. Items and add-ons depend on availability at each branch.
9. Offers and promotions
Offers are subject to the conditions shown with them, and we may change or withdraw them at any time.
10. Liability
To the extent permitted by law, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits any rights you have under the law that cannot be limited.
11. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies.
12. Governing law
These terms are governed by the laws of Pakistan, and any dispute will be dealt with by the courts in Lahore.
13. Contact us
For any question about your order or these terms, please call the branch you ordered from (numbers above) or email [email protected].