Last updated: 6 October 2026
This policy covers how delivery, pickup, cancellations and refunds work for orders placed on arloburgerbar.com.
1. Delivery
- Each order is delivered by the branch you choose at the top of the checkout. Each branch delivers within 5 km; you pin your location on the map at checkout, and addresses outside this area cannot be ordered for delivery (you can choose pickup instead).
- The delivery fee is shown at checkout before you pay. It is currently Rs 200, and delivery is free on orders over Rs 1,500.
- Delivery times depend on distance, traffic and how busy the kitchen is. You can follow your order on the order confirmation page.
- Please give a complete address and a phone number we can reach. If we cannot reach you, we may not be able to complete the delivery.
2. Pickup
Choose Pickup at checkout and collect from the branch you selected. Please quote your order number at the counter.
3. Cancellations
- You can cancel within 5 minutes of placing your order by calling the branch you ordered from. After that your food may already be in preparation and the order cannot be cancelled.
- If we have to cancel your order (for example, an item is unavailable or we cannot reach you), we will tell you and refund any amount you have paid in full.
4. Returns
Because our products are freshly prepared food, they cannot be returned once delivered or collected.
5. Problems with your order
If an item is wrong, missing or not up to standard, call the branch as soon as possible and keep the food and packaging (a photo helps). We look into each case individually and decide a fair solution, which may be a replacement, a refund or another remedy.
6. How refunds are paid
- Online card payments: approved refunds go back to the card or account you paid with, within 7–14 working days. The exact time depends on your bank.
- Cash on delivery and card on delivery (card machine): the branch will arrange the refund with you directly.
7. Contact
Call the branch you ordered from, or email [email protected].
- Lake City – +92 339 0126879
- DHA Phase 3 (Y Block) – +92 329 4609500
- Cantt – +92 324 8886777