Where do you deliver from?
From our Lahore branches in DHA Phase 3 (Y Block) and Cantt. We deliver within 5 km of the branch – you pin your location on the map at checkout. Lake City is not taking online orders for now. Choose your branch in the bar at the bottom of the menu before you order.
What are your opening hours?
Every day from 12:00 PM to 2:00 AM.
How do I place an order?
Pick your branch and Delivery or Pickup in the bar at the bottom of the screen, tap an item to choose options, add it to your cart, then check out.
How much is delivery?
Rs 200, and free on orders over Rs 1,500. The fee is always shown at checkout before you pay.
How do I pay?
Cash on delivery or card on delivery (our rider brings a card machine, or pay by card at the counter for pickup – physical debit or credit cards only). All prices are in Pakistani Rupees (PKR).
How can I track my order?
After you order, the confirmation page shows each step: Order received, Preparing, Out for delivery (or Ready for pickup) and Delivered. It updates by itself.
Can I cancel or change my order?
Yes, within 5 minutes of ordering. Call the branch you ordered from. After that your food may already be cooking. See our Delivery, Refund & Cancellation Policy.
Something is wrong with my order. What do I do?
Call the branch straight away and keep the food and packaging (a photo helps). We look into every case and will put it right fairly.
How long does a refund take?
Approved refunds on online card payments take 7–14 working days to reach your account. For cash or card machine payments, the branch arranges it with you.
Do you cater for allergies?
Our kitchens handle gluten, dairy, eggs, nuts, sesame and soy, so we cannot guarantee any item is allergen-free. Please call the branch before ordering.
How can I contact you?
Call your branch (numbers in the footer) or email [email protected].